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Inbound and Outbound SMS
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Provider Authentication API
Authentication
Generate token with user authorities (Login)
get
Refresh authentication token
get
Tenant creation automation
Tenants
Create tenant Copy
post
Get job status
get
Workitem Service API
Workitems
Fetch all workitems
get
Fetch a specific workitem by ID
get
Change the priority of a workitem
post
Call Management
Activates a call for a given workitem (Bridge)
post
Puts a call on hold
post
Ends a call
post
Mutes a call
post
Unmutes a call
del
Transfers
Transfers a workitem to another agent
post
Transfers a workitem to an inbox/queue
post
Email
Sends an email response for a workitem
post
DTMF
Sends DTMF tones during a call
post
Conversation API
Conversations
Fetch all conversations
get
Fetch a conversation by ID, including its associated workitems
get
Fetch workitems within a conversation by their status
get
Fetch recent conversation workitem engagements
get
Fetch conversation history by participant ID
get
Fetch conversations associated with a ticket
get
Fetch unread conversation counts
get
Fetch transcriptions and recordings for a specific workitem within a conversation
get
Campaigns
Fetch recent conversation workitems for a campaign
get
SMS Messaging API
SMS Messaging
Send an outbound SMS message
post
Tutorials
Inbound and Outbound SMS
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Inbound and Outbound SMS
